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Recommendation: Always verify your account information before requesting a withdrawal in $ to ensure swift access to your funds.
Want to ask something specific? For Canadian customers, please use the contact information in your user portal to get in touch with the support team.
Before you make an account, make sure you are old enough to do so according to Canada law. People must give correct personal information, such as their full name, current address, valid email address, and a secure password. Don't use someone else's identity or send in documents that are missing information or are not true.
Some features, like deposit limits or $ withdrawals, may still be limited until verification is successful. Keep your personal information up to date so that you don't have any problems when you need to verify it again. Account holders who give false information risk having their account suspended right away or permanently deactivated, and they won't be able to get their balance back in $. Each person and household can only have one profile. If we find any duplicates, we will close your account. If you have problems with the verification process or need more information about what documents are accepted, please get in touch with customer service. Following these steps will help you get quick access to all platform services and make smooth financial transactions in the currency of your choice.
To make sure your account is credited quickly, only use the payment methods listed in your profile dashboard to deposit to $. As shown in the payment selection menu, there are minimum and maximum deposit limits. To avoid delays, always choose a transfer method that matches the name you used to sign up. Whenever possible, withdraw $ using the same bank account that you used for your last successful deposit. Requests for transactions may need more proof of identity. The times it takes to process are different: E-wallets usually finish in less than 24 hours, but card or bank transactions can take up to five business days, depending on the provider's schedule. To maintain security, users may not initiate a cash-out within 24 hours of modifying profile data or changing registered payment details. There is a minimum transaction limit for each withdrawal. If you go over the daily or monthly cash-out limit, you will automatically be put in queue until the next eligibility window opens. Active bonus fulfillment requirements or unresolved promotional conditions will delay withdrawal until all stipulations are satisfied. Unused, duplicate, or invalid payment accounts will not process outgoing transfers. Review your $ balance before initiating payouts, since pending bonus funds or locked credits remain inaccessible until cleared. All Canadian account holders should confirm with their chosen bank or provider about applicable surcharges, interbank fees, or conversion costs impacting transfers in $. If irregular activity or suspicious transactions are detected, access to payment functions may be temporarily restricted pending internal review. Contact customer service if a deposit or withdrawal remains incomplete beyond the published timeframe. All users should securely store transaction confirmations until funds reflect in their bank or wallet.
Before you accept any promotion, make sure to read the playthrough requirements. Most bonuses require users to stake the bonus amount a certain number of times, usually between 30 and 50 times, before they can withdraw it. For example, if you get a 100 $ bonus with a 35x requirement, you have to put 3,500 $ into qualifying activity before you can cash out. There are different rules for rolling over free spins, cashback, and match bonuses. Only certain categories, like some slot games, count towards the total rollover. Vertical games like table games, live dealer options, or progressive jackpots usually don't count at all. The bonus details section of your profile has full lists of the categories that qualify and the percentages they contribute. Bonuses can only be claimed and used for a short time, usually between 7 and 30 days. If you don't meet the requirements by the end of this time, you may lose your promotional funds and any winnings that go along with them. Some promotions have a limit on how many times you can convert, like a maximum win limit of 5 times the bonus value credited to your balance in $ after you complete the task. Usually, you can't have more than one promotion going on at the same time. If you try to stack more rewards without finishing the one you have, you may automatically lose all of your unfulfilled credits. Before signing up for a bonus, make sure to read all of the terms and conditions that apply to it. Using automated tools or unusual ways to participate, like low-risk strategies or having multiple accounts, could get your credits taken away and your account permanently suspended during compliance checks. Follow the rules of fair play, or you could lose your bonus privileges or have your account closed.
To keep your balance in $ safe, always keep your login information private and never give your password to anyone. All users must give full and correct information when managing their accounts and make sure to update any changes right away. If you give false or misleading personal information, your account may be suspended without warning. Customers must monitor personal gaming activity, maintain reasonable session times, and utilize available self-exclusion tools to encourage healthy habits. Abuse of bonus offers, multiple registrations, or manipulation of platform functionality may result in permanent removal of privileges. Everyone who has an account must follow the rules of fair play by not using unauthorised software, bots, scripts, or sharing information with other people to change the outcome. Collaborative schemes or syndicate activities are not allowed at all. Before using the platform, customers must check to see if it is legal to participate in such entertainment in their area. All financial transactions, including deposits or a request to withdraw $, must originate from payment sources registered to the account holder. Third-party payments are strictly disallowed. Unlawful, threatening, abusive, defamatory, or offensive communication directed towards other users or support staff will result in immediate investigation and potential account restrictions. To have a smooth experience, keep a close eye on your transaction history and report any unauthorised activity right away through official support channels. If you don't follow these rules, your account may be temporarily frozen, have limited functions, or be permanently closed, depending on how bad the violation is.
If you have a problem with your account, transaction history, or payout in $, you should get in touch with Customer Support right away using the live chat or email options on your user dashboard. Be clear about what you're worried about by giving specific details like transaction numbers, dates that were affected, and screenshots if you have them. We will respond to all questions within 24 hours. If issues aren't fixed within 72 hours, the Compliance Team will look into them internally and may ask for more identification or paperwork. If you don't send in the requested documents within 14 days, the inquiry will be put on hold until you do. If you're not happy with the internal outcome, you can take your case to the independent Alternative Dispute Resolution (ADR) provider listed on the official website. This group looks into complaints that haven't been resolved fairly and tells you what they think within 30 days. All Canadian users can use ADR for free, and the operator must follow the decisions. You can see the status of your resolution and any updates in your account's communications centre. If there is a disagreement about withdrawals, any $ that were part of the transaction will stay frozen until a final decision is made.
Follow these steps to make sure that disputes are handled quickly and fairly. If you still have problems or need legal help, your last resort is to contact the appropriate Canada regulatory authority.
If you want to permanently stop people from being able to see your profile or make payments, you can ask customer support to close your account. Your verified payment method will get back all of the money left in $, as long as there are no outstanding requirements or unusual activities.
If you need a short break, get in touch with support and ask them to temporarily turn off your account. You can't log in or get to promotional materials or deposit options in $ while your account is suspended. This will last until the agreed-upon time ends. You may need to show proof of identity to reactivate services.
If you want to block access for a set amount of time (weeks, months, or forever), turn on self-exclusion. You can't cancel a self-exclusion request until the chosen time period is over. All promotional messages will stop, and withdrawals of available $ will still be possible as long as the compliance requirements are met. Customers in Canada can use regulatory self-exclusion tools if they are available. Support or account settings can help you find instructions.
These steps are private and completely in line with responsible gambling. Set personal limits on how much you can deposit or lose in the cash management section for more control.
Bonus
for first deposit
1000CAD + 250 FS
